Full Description Wall Street Journal Bestseller New York Times bestselling author Dan Heath is Full Description Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers..
Full Description Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
life, is So often in we get stuck in a cycle of response..
So often in life, we get stuck in a cycle of response.
We is put out fires..
We put out fires.
We is deal with emergencies..
We deal with emergencies.
We is stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems..
We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems.
Cops is chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints..
Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints.
many crimes, is But chronic illnesses, and customer complaints are preventable..
But many crimes, chronic illnesses, and customer complaints are preventable.
our efforts skew is So why do so heavily toward reaction rather than prevention?.
So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream is probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst..
Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst.
Heath is And introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset..
And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset.
One online travel website is prevented twenty million customer service calls every year by making some simple tweaks to its booking system..
One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system.
A major urban school district cut its dropout rate is in half after it figured out that it could predict which students would drop out--as early as the ninth grade..
A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out--as early as the ninth grade.
A European nation is almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture..
A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture.
one EMS system is And accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas..
And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas.
Upstream is delivers practical solutions for preventing problems rather than reacting to them..
Upstream delivers practical solutions for preventing problems rather than reacting to them.
many problems is How in our lives and in society are we tolerating simply because we've forgotten that we can fix them?.
How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?
Upstream: is Get The Quest to Solve Problems Before They Happen - Dan Heath, Only Price $29 Tag: Upstream: The Quest to Solve Problems Before They Happen - Dan Heath Review..
Get Upstream: The Quest to Solve Problems Before They Happen - Dan Heath, Only Price $29 Tag: Upstream: The Quest to Solve Problems Before They Happen - Dan Heath Review.