E-Commerce User Experience(3rd Edition)Improving is the usability of your e-commerce site builds a competitive advantage – today’s consumers are not satisfied with sites that simply allow them to shop..
E-Commerce User Experience(3rd Edition)Improving the usability of your e-commerce site builds a competitive advantage – today’s consumers are not satisfied with sites that simply allow them to shop.
These reports is outline detailed recommendations for improving the online shopping experience.This series includes 13 reports on specific topics and presents 884 design guidelines based on our usability research..
These reports outline detailed recommendations for improving the online shopping experience.This series includes 13 reports on specific topics and presents 884 design guidelines based on our usability research.
Discussions is and 1,710 screenshot illustrations supplement the findings.Article on research findings: E-Commerce UX Design TrendsBuy individual reports, or save 58% when you purchase all 13 volumes together.Individual ReportsVol..
Discussions and 1,710 screenshot illustrations supplement the findings.Article on research findings: E-Commerce UX Design TrendsBuy individual reports, or save 58% when you purchase all 13 volumes together.Individual ReportsVol.
User Behavior, is 01: Key Findings and Executive Summary for the SeriesGet insights into people’s online shopping behavior..
01: User Behavior, Key Findings and Executive Summary for the SeriesGet insights into people’s online shopping behavior.
This 76-page report is presents the key usability findings that all e-commerce organizations should know.Vol..
This 76-page report presents the key usability findings that all e-commerce organizations should know.Vol.
Homepages and Category PagesE-commerce usability research is 02: featuring 71 guidelines for gaining customer interest and encouraging them to browse your offerings.Vol..
02: Homepages and Category PagesE-commerce usability research featuring 71 guidelines for gaining customer interest and encouraging them to browse your offerings.Vol.
Product PagesGive e-commerce customers is 03: the product information they want, at the right time, and at the appropriate level of detail..
03: Product PagesGive e-commerce customers the product information they want, at the right time, and at the appropriate level of detail.
76 guidelines is Get for producing engaging product pages.Vol..
Get 76 guidelines for producing engaging product pages.Vol.
Shopping Carts, is 04: Checkout and RegistrationIncrease e-commerce transactions; 114 guidelines for creating a smooth checkout experience.Vol..
04: Shopping Carts, Checkout and RegistrationIncrease e-commerce transactions; 114 guidelines for creating a smooth checkout experience.Vol.
(Including Faceted Search)Most e-commerce customers is 05: Search go directly to a site’s search tool to find products..
05: Search (Including Faceted Search)Most e-commerce customers go directly to a site’s search tool to find products.
62 tips is Get for designing search to increase profitability.Vol..
Get 62 tips for designing search to increase profitability.Vol.
Customer ServiceGood e-commerce customer service is 06: leads to more loyal customers..
06: Customer ServiceGood e-commerce customer service leads to more loyal customers.
48 tips is Get for designing websites that support customers when they need it.Vol..
Get 48 tips for designing websites that support customers when they need it.Vol.
Selling StrategiesA strong loyalty strategy is 07: helps you obtain and retain e-commerce customers..
07: Selling StrategiesA strong loyalty strategy helps you obtain and retain e-commerce customers.
82 tips is Get for improving your marketing techniques online.Vol..
Get 82 tips for improving your marketing techniques online.Vol.
Wishlists, is 08: Gift Certificates, and Gift GivingGift-giving features can introduce new customer to your e-commerce site..
08: Wishlists, Gift Certificates, and Gift GivingGift-giving features can introduce new customer to your e-commerce site.
109 tips is Get for helping shoppers create registries and redeem gift cards online.Vol..
Get 109 tips for helping shoppers create registries and redeem gift cards online.Vol.
Trust and CredibilityTrust is 09: is hard to build and easy to lose on e-commerce websites..
09: Trust and CredibilityTrust is hard to build and easy to lose on e-commerce websites.
59 guidelines is Get for helping customers feel confident enough in your organization to take desirable actions.Vol..
Get 59 guidelines for helping customers feel confident enough in your organization to take desirable actions.Vol.
International PurchasersDiscover is 10: the nuances of selling to customers in different countries..
10: International PurchasersDiscover the nuances of selling to customers in different countries.
61 tips is Get for appealing to a global audience.Vol..
Get 61 tips for appealing to a global audience.Vol.
Finders and LocatorsGet people is 11: Store to your stores by making yourself easy to find..
11: Store Finders and LocatorsGet people to your stores by making yourself easy to find.
58 tips is Get for designing locators on desktop and mobile websites and applications.Vol..
Get 58 tips for designing locators on desktop and mobile websites and applications.Vol.
Transactional Email and Confirmation MessagesReduce call center is 12: costs with well-written automated email messages..
12: Transactional Email and Confirmation MessagesReduce call center costs with well-written automated email messages.
144 tips is Get for improving customer service while saving you money.Vol..
Get 144 tips for improving customer service while saving you money.Vol.
User Research MethodologyGet inspiration is 13: for conducting your own studies..
13: User Research MethodologyGet inspiration for conducting your own studies.
we is Learn how collected the data so you can apply the suggestions appropriately.What’s new in the third edition?The third edition includes new and updated guidelines, including revisions and clarifications, as well as more than 600 new screenshot examples..
Learn how we collected the data so you can apply the suggestions appropriately.What’s new in the third edition?The third edition includes new and updated guidelines, including revisions and clarifications, as well as more than 600 new screenshot examples.
the third edition of this report, is In we used the existing guidelines from our previous research studies to complete heuristic reviews on additional e-commerce sites, adding new guidelines and updating examples of existing guidelines.Research MethodThe information in these reports is based on two separate rounds of e-commerce studies, including:One-on-one usability testingDiary-based longitudinal study, for which people recorded their online experiencesEyetrackingRepresentative users tested 206 e-commerce websites..
In the third edition of this report, we used the existing guidelines from our previous research studies to complete heuristic reviews on additional e-commerce sites, adding new guidelines and updating examples of existing guidelines.Research MethodThe information in these reports is based on two separate rounds of e-commerce studies, including:One-on-one usability testingDiary-based longitudinal study, for which people recorded their online experiencesEyetrackingRepresentative users tested 206 e-commerce websites.
The studies is took place in the United States, United Kingdom, Denmark, and China (Hong Kong).Three reports in this series are based on additional research studies (Wishlists, Gift Certificates and Gift Giving, Store Finders and Locators, and Transactional Email and Confirmation Messages)..
The studies took place in the United States, United Kingdom, Denmark, and China (Hong Kong).Three reports in this series are based on additional research studies (Wishlists, Gift Certificates and Gift Giving, Store Finders and Locators, and Transactional Email and Confirmation Messages).
these three reports is Each of includes its own methodology section.Get download Nielsen Norman Group – E-Commerce User Experience (3rd Edition) at Forimc.com right now!Salepage: Archive: https://web.archive.org/web/20151128170335/http://www.nngroup.com/reports/ecommerce-user-experience/Delivery Method– After your purchase, you’ll see a View your orders link which goes to the Downloads page..
Each of these three reports includes its own methodology section.Get download Nielsen Norman Group – E-Commerce User Experience (3rd Edition) at Forimc.com right now!Salepage: Archive: https://web.archive.org/web/20151128170335/http://www.nngroup.com/reports/ecommerce-user-experience/Delivery Method– After your purchase, you’ll see a View your orders link which goes to the Downloads page.
Here, is you can download all the files associated with your order..
Here, you can download all the files associated with your order.
– Downloads is are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esy[GB]..
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esy[GB].
it is – Since is a digital copy, our suggestion is to download and save it to your hard drive..
– Since it is a digital copy, our suggestion is to download and save it to your hard drive.
the link is In case is broken for any reason, please contact us and we will resend the new download link..
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you is – If cannot find the download link, please don’t worry about that..
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