Description

Unlock your potential with Stone River Elearning – Handling Difficult Customers, a premium course from renowned authors and industry leaders. Gain expert insights, actionable strategies, and practical tools to advance your skills and achieve success.
Join thousands of learners who trust WSOBox for the best online learning experience. Explore courses from top instructors such as Taylor Welch, Jim Camp, Marisa Peer, Scott Sonnon, and many more.

Stone River Elearning – Handling Difficult Customers

Name: Stone River Elearning – Handling Difficult Customers - WSOBox
Price: 20.00 USD
Availability: InStock

Remember, customers are always right.

Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.

Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Develop strategies to adapt to challenging circumstances

Want to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life? SIGN UP TODAY

Course Curriculum

Getting Started

Handling a Difficult Customer (0:41)
Getting Started (1:11)

The Right Attitude s with You

The Right Attitude s with You (4:54)
The Right Attitude s with You case study (0:38)
Module Two: Review Questions

Stress Management _Internal Stressors

Stress Management (Internal Stressors) (7:11)
Stress Management (Internal Stressors) case study (0:36)
Module Three: Review Questions

Stress Management _External Stressors

Stress Management (External Stressors) (4:37)
Stress Management (External Stressors)case study (0:40)
Module Four: Review Questions

Transactional Analysis

Transactional Analysis (4:47)
Transactional Analysis case study (0:35)
Module Five: Review Questions

Why are Some Customers Difficult

Why are Some Customers Difficult (4:20)
Why are Some Customers Difficult case study (0:40)
Module Six: Review Questions

Dealing with the Customer Over the Phone

Dealing with the Customer Over the Phone (6:40)
Dealing with the Customer Over the Phone case study (0:34)
Module Seven: Review Questions

Dealing with the Customer in Person

Dealing with the Customer in Person (4:47)
Dealing with the Customer in Person case study (0:39)
Module Eight: Review Questions

Sensitivity in Dealing with Customers

Sensitivity in Dealing with Customers (5:53)
Sensitivity in Dealing with Customers case study (0:39)
Module Nine: Review Questions

Scenarios of Dealing with a Difficult Customer

Scenarios of Dealing with a Difficult Customer (3:16)
Scenarios of Dealing with a Difficult Customer case study (0:39)
Module Ten: Review Questions

Following up with a customer once you have addressed their issue

Following up with a customer once you have addressed their issue (3:16)
Following up with a customer once you have addressed their issue case study (0:37)
Module Eleven: Review Questions
Closing (0:20)

Sale Page: https://stoneriverelearning.com/p/handling-difficult-customers
Archive: https://archive.ph/kMKYi

Delivery Method

– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.

– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esygb.com.

– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.

– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).

Thank You For Shopping With Us!

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Why Choose WSOBox for "Stone River Elearning – Handling Difficult Customers"?

At WSOBox, we provide a comprehensive collection of over 70,000 online courses from world-renowned authors and industry leaders. The "Stone River Elearning – Handling Difficult Customers" course is one of our premium offerings, carefully curated to help you excel in your personal and professional journey.

Learn from Top Authors and Industry Experts:

Taylor Welch - Business and Marketing Expert
Jim Camp - World-Class Negotiation Coach
Marisa Peer - Leading Therapist and Hypnotherapist
Scott Sonnon - TACFIT Founder and Fitness Expert
Dan Kennedy, Brian Tracy, Grant Cardone, Tony Robbins, and more...

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About the "Stone River Elearning – Handling Difficult Customers" Course:

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