Customer Service Foundations – Jeff Toister
$37.00
In StockDo your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers.
Description
Unlock your potential with Customer Service Foundations – Jeff Toister, a premium course from renowned authors and industry leaders. Gain expert insights, actionable strategies, and practical tools to advance your skills and achieve success.
Join thousands of learners who trust WSOBox for the best online learning experience. Explore courses from top instructors such as Taylor Welch, Jim Camp, Marisa Peer, Scott Sonnon, and many more.
Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn howto build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Topics include:
- Explore how you can use customer surveys to build rapport.
- Name three ways you can use active listening to serve your customers more effectively.
- Identify the different types of needs that must be addressed in order to solve problems.
- Explain the benefits of taking ownership of a problem.
- Define “preemptive acknowledgment” and recognize its impact on customer service.
- List three types of attitude anchors and explain their differences.
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Learn from Top Authors and Industry Experts:
- Taylor Welch - Business and Marketing Expert
- Jim Camp - World-Class Negotiation Coach
- Marisa Peer - Leading Therapist and Hypnotherapist
- Scott Sonnon - TACFIT Founder and Fitness Expert
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About the "Customer Service Foundations – Jeff Toister" Course:
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