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• Customer Experience: Service BlueprintingBy: Jeannie WaltersLevel: IntermediateDuration: 32m 39sReleased: February 25, 2019Description:Creating a seamless customer experience is no accident.
• It takes planning and creativity.
• Service blueprinting is how the best organizations keep their customers coming back.
• Blueprinting helps you plan the customer’s journey and the employees, processes, and activities to support that journey.
• This course covers the steps to creating a blueprint for exceptional customer service.