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• Purchase Sandler - Dealing with Difficult People & Situations courses at here with PRICE $97 $28 Dealing with Difficult People & Situations $97.00 As a business professional, you undoubtedly have experienced several difficult situations similar to the following: “Where is my shipment?! I need it now!” “What’s wrong with you people? You never get it right!” “This is the last straw.
• I’m through doing business here.” “Can’t you break the rules for me this one time?
• I’m a good customer here!” No matter what your position is in the organization, you will have to deal with angry, upset or difficult people at some point.
• It’s part of the job, but many people find it to be a stressful part of their day, which can lead to burnout unless there is an established, step-by-step process in place.