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• What you'll learn At the end of this course you will be able to understand the impact of workplace emotions, know how to communicate with empathy, apply emotional intelligence in a confrontation, and help others develop self-awareness and empathy At the end of this course you will be able to work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads and to work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers.
• Requirements no special requirements Description This a combo course, reuniting to different but related courses: Using Emotional Intelligence on the Job and Working with Aggressive People.
• Using Emotional Intelligence on the Job You feel that everything is wrong at work?
• Are you frustrated by your job?
• Is your working environment conflictual?