Social Media Marketing: Managing Online Customer Reviews – Martin Shervington

Keywords List

to

the

Reviews

reviews

and

your

customers

of

feedback

customer

Summary

• Reviews are the most trusted word-of-mouth marketing available.

• That is, customers tend to trust businesses with more reviews.

• But how do brick-and-mortar businesses get customers to give feedback online?

• Learn the secrets to getting positive reviews, managing customer feedback, and responding to reviews for your business.

• Martin Shervington walks you through the steps to increase your visibility by using customer review sites such as Google, Yelp, and Facebook.

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